Policies & Procedures

Policy It is the policy of BookOurDriveway to provide our customers with the highest level of customer service. We are committed to exceeding our customers expectations by providing them with timely, professional and courteous service. We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect and confidence. To ensure that we provide the best possible service to our customers, we have developed the following customer service guidelines:

• We will always be professional and courteous when interacting with our customers.
• We will promptly respond to all customer inquiries and requests.
• We will keep our customers informed of any changes or updates that may affect them.
• We will do everything we can to exceed our customers expectations.

If you have any questions, concerns or suggestions regarding our customer service policy, please contact us at support@bookourdriveway.com Procedures This procedure is to be followed by all BookOurDriveway representatives who have contact with customers. The goal of this procedure is to:

• ensure that our customers receive the best possible service
• exceed our customers expectations
• build long-term relationships with our customers based on trust, respect and confidence

With that in mind, we ask that you:

• be polite to our customers and respect their time
• handle customer service inquiries on time
• be patient and attentive when dealing with customers
• use positive language when communicating with customers
• keep confidential information about our customers to yourself
• resolve conflicts in a professional manner
• adhere to the company policy
• take responsibility for your actions
• use proper grammar and spelling when communicating with customers
• be proactive in offering assistance and solutions to customers
• thank clients for their business
• do everything in your power to resolve any issues
• make sure that every customer’s experience is a positive one from start to finish

We would like to thank you in advance for following our customer service policy and contributing to a positive customer experience.